Our Terms & Conditions

Our Services

We provide courier, parcel collection, and delivery services throughout Scotland, the wider UK.

All deliveries are carried out in accordance with these Terms and any service-specific information provided at the time of booking.

Booking and Payment

• All bookings must be made via our Website, email, or by phone.

• Prices are confirmed at the time of booking.

• Payment is due at the time of booking unless a business account or alternative arrangement has been agreed in writing.

• We reserve the right to refuse any booking at our discretion.

Delivery and Collection

• We will make reasonable efforts to collect and deliver parcels within agreed timeframes. However, delivery times are not guaranteed, unless expressly stated otherwise.

• It is your responsibility to ensure that the collection and delivery addresses are accurate and that someone is available to hand over or receive the item.

• If no one is available at the delivery address, we may attempt re-delivery, leave the parcel in a safe place, or return it to the sender. Additional charges may apply.

Prohibited and Restricted Items

You must not send any items that are:

• Illegal or prohibited under UK or international law

• Hazardous materials (e.g. explosives, flammable liquids, toxic substances)

• Cash, precious metals, or valuable jewellery (unless agreed in writing)

• Perishable goods requiring temperature control

We reserve the right to open, inspect, or refuse carriage of any item that we suspect may breach these conditions.

Liability and Insurance

• Our liability for loss or damage to goods is limited to the lower of the item’s actual value or the maximum compensation specified at the time of booking.

• We are not liable for loss or damage caused by:

• Incorrect or incomplete delivery information

• Poor packaging or labelling

• Circumstances beyond our control (e.g. weather, road closures, strikes)

• Additional insurance may be available upon request.

Customer Obligations

You agree to:

• Provide accurate and complete information for each delivery

• Ensure goods are properly packaged and labelled

• Comply with all laws and regulations regarding the transport of goods

Failure to do so may result in refusal, delay, or cancellation of service.

Cancellations and Refunds

• Bookings may be cancelled prior to collection.

• Cancellations made after collection may not be eligible for a full refund.

• Refunds (where applicable) will be processed within 7–10 business days.

Website Use

By using our Website, you agree not to:

• Use the Website for unlawful or fraudulent purposes

• Attempt to interfere with its functionality or security

• Copy or redistribute content without our written consent

We reserve the right to suspend or terminate access to our Website without notice.

Data Protection and Privacy

We comply with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Limitation of Liability

To the fullest extent permitted by law, C.C. Couriers shall not be liable for any indirect, incidental, or consequential loss arising from your use of our Services or Website.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Scotland.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our Services after such updates constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about these Terms or our Services, please contact us at:

📧 Email: cc.couriers@outlook.com

📞 Phone: 075213203259